Lesson 1 SPEAK
GOOD ENGLISH
SPEAK GOOD ENGLISH
Lesson 2 GESTURING
IN SPEAKING
Imagine
Adolf Hitler with his hands cuffed behind his back. Now imagine him, thus
cuffed, attempting to address an immense audience at a party rally at
Nuremberg.
As satisfying as the first image might be, the second one is even better,
especially when considered from a speaker’s point of view. Take away the
dictator’s ability to punctuate his speech with his hands and arms and
you’re left with a frothing, sputtering caricature flopping around behind
the lectern like a beached shark – not exactly the object of blind,
hypnotized devotion.
The sort of wild gesticulating that marked the fascist leaders of more than
a half century ago has largely disappeared. Intelligent modern speakers know
that all that windmilling and shadow boxing makes audiences squirm at best
and scares them at worst. Today, it’s seen as bad, inauthentic method acting
rather than effective communication.
Once, however, exaggerated gesturing was not just fashionable but necessary.
In fact, it was the gold standard for a school of speakers in the Victorian
era known as the elocutionists.
“The elocutionists were a group of people in the late 1800s who felt if you
did certain things, the audience would always react the same,” said Richard
Doetkott, a veteran professor of communications studies at Chapman
University in Orange, California. “This meant using certain gestures and
certain inflections and postures. They used to have a book of gestures that
they could study. It was more effective with the audience of the time but
it’s important to understand that they had no sound reinforcement, so in
order to enhance the fact that you were portraying something dramatic, such
as anger, you would raise your fist. And even though the people may not have
been able to understand the words that you were using, they understood that
you were angry. The elocutionists had a complete repertoire of all kinds of
gestures that they could use. And really, this is all about stagecraft,
theatricality, acting. In those days, public speaking was an extension of
the stage.”
With the advent of sound amplification in the early 20th century, the need
for such dramatic physicality diminished, said Doetkott, and speakers began
to adopt a more personal and natural style of relating to their audiences.
For example, Franklin Roosevelt’s celebrated “fireside chats,” carried via
radio, “were not necessarily conversational, but were less florid and
theatrical than the public had been used to,” said Doetkott. “We now know,
in modern times, that the more authentic you are as you speak, the more
effective you are.”
Doetkott teaches just that in his speech classes, which he has been
conducting for 42 years at Chapman. His students are not taught about
gesturing, eye contact or other overt physical aspects of public speaking.
They do not work from notes. They speak to an audience of fellow students
who may number from 50 to 150, and the goal is a smooth, unforced
conversational style in which any gestures are entirely their own. Doetkott
calls this approach “oralistic.”
“Gestures are not effective because of what they are, they’re effective
because they have truth behind them and that they belong to the person who’s
speaking,” he says. “Public speaking at its most effective is really an
extension of conversation, if you have a conversation with the audience.”
This evolution in both approach and technique can be traced by observing
some of the more memorable speakers of the modern age:
•
Theodore Roosevelt
– The former leader of the Rough Riders was a profoundly physical man who
relished what he called “the strenuous life,” and this often found
reflection in his speaking gestures. He often favored a forward chopping
motion, as if he were wielding a hatchet above his head. During this, his
hand would either be clenched in a fist or his index finger would be
pointing aggressively. Lest this posture look too belligerent, Roosevelt was
always ready to save it with his trademark toothy grin.
•
Winston Churchill
– Already a renowned and expert speaker by the time he became
prime minister, Churchill in the House of Commons was known for his physical
stance when he came to a section of a speech he wanted to strongly
emphasize. Taking a wide stance with his feet, he would place his hands on
his hips, thumbs forward, and lean forward conspicuously from the waist.
This posture, combined with a jutting jaw, was the very picture of
aggressive confidence. During the war years, he punctuated his speeches with
the two-fingers-up “V for victory” sign, a gesture that became a symbol of
hope throughout the world.
Such a posture, for Churchill, was effective and natural because it “came
out of his pugnacious nature,” said Doetkott. “Gestures are only effective
if they’re true gestures, gestures that the person would adopt normally.”
"When gestures are used as punctuation rather than theater,
when they come from within rather than without, they carry a subtle power."
• John
F. Kennedy
– Neither a natural politician nor a born speaker, Kennedy grew into both
roles. During his time as president he had the great advantage of having
Theodore Sorensen as his speechwriter. It was Sorensen who said later that
Kennedy relished the occasional classical – almost Biblical – flourish in
his speeches that Sorensen ably provided. Perhaps the most famous of these,
“Ask not what your country can do for you…” at Kennedy’s inauguration was
punctuated strongly with a finger-stabbing gesture at the word “not.” He
used that gesture whenever he wanted to call attention to the most important
lines in a speech. Most of the time, however, Kennedy’s speaking gestures
were subtle. For emphasis, he would drum his right hand – but usually only
his right – up and down in a gentle hammering motion just above the sloping
surface of the lectern, mostly with his index finger either pointed or
crooked (President Bill Clinton, who idolized Kennedy, would later adopt
this gesture but would make sure it was more visible to his audiences). He
was always careful not to actually strike the lectern, which would create a
thump that would be amplified by microphones.
• Nikita
Khrushchev
– A coal miner’s son who was as brash and rough as Kennedy
was polished, the Soviet premier earned infamy in the speaker’s pantheon
when, while speaking to the United Nations General Assembly in September
1960, he removed one of his shoes and began banging it on the lectern in
front of him. The gesture earned him the nickname “Hurricane Nikita.”
Khrushchev’s speaking style was often crude and bombastic, and the expansive
gestures he used reflected this. Photographers were fond of capturing him in
a characteristic pose: leaning forward belligerently, mouth agape in fiery
exhortation, his right arm raised in the air, his fist clenched.
Even so, the shoe incident and the general bombast were effective to a
degree because “that was very much him,” said Doetkott. “I don’t think he
said, ‘Today I’m going to do this.’ He was pretty rough trade, and that
likely came out of emotion rather than artifice.”
•
Adolph Hitler
– Even Hitler’s gestures, after he had gained power and
become chancellor of Germany, grew out of the emotion of the moment and from
true inner feelings rather than from a textbook performance, said Doetkott.
“Hitler learned by speaking in bars and beer gardens,” he said. “When people
are drinking and you’re in there trying to get their attention, you’re going
to adopt certain techniques that are going to be effective or else you’re
useless. He actually had a photographer photograph him in various poses in
order to study them.” Once Hitler had risen to power and already had any
audience’s attention, “it was real emotion that drove the gestures rather
than the gestures driving the emotion,” says Doetkott. “The gestures may
have been theatrical-looking but there was real emotion driving them.”
• Benito
Mussolini
– The Italian dictator aped many of Hitler’s speaking
gestures, taking some of them to even wilder lengths. He would occasionally,
as if frenzied, fling his arms every which way, almost as if he were
semaphoring his speech. Perhaps his most characteristic pose would come at
the climax of a phrase or section ofa speech, when he would cross his arms
pugnaciously across his barrel chest, jut out his jaw and survey the crowd,
nodding his head – as if to say, “Take that!”
• Martin
Luther King, Jr.
– The great American civil rights leader was a Southern
clergyman and favored the dramatic cadences, the round pronunciation and the
exaggerated highs and lows that are often particular to the Southern clergy.
However, in his most famous speeches he was judicious and even economical
with his gestures. During his landmark “I Have a Dream” speech to marchers
gathered on the Mall in Washington, D.C. in August 1963, he put his words
center stage throughout most of the address, keeping his arms at his side
and letting the drama of his delivery carry the presentation. It wasn’t
until the final ringing words – “Free at last! Free at last! Thank God
Almighty, we are free at last!” – that he thrust both arms upward and
clenched both fists.
The reason? According to Doetkott, King’s speech was scripted “until that
last part. When he got into ‘I have a dream,’ he was off script at that
point and that’s where the gestures started, because that was who he was.
That was his background, where he came from.”
The best modern speakers have drawn lessons from watching people such as
these. They have come to realize that the grand gestures of the era of Henry
Clay and Benjamin Disraeli seem antique and almost clownish today. They also
realize that aggressive gestures – the closed fist, the pointed finger –
have the power to either galvanize or frighten. The images of animated
tyrants still haunt our memories.
Conversely, today’s great speakers likely have found that when gestures are
used as punctuation rather than theater, when they come from within rather
than without, they carry a subtle power that can engage an audience and more
accurately – and truthfully – make their point.
Patrick Mott
is a freelance writer from Fullerton, California.
Lesson 3 SPEECH WRITING
Just because you are a good speaker doesn’t mean you are a good
speechwriter. The advent of PowerPoint software has made the fully scripted
paragraph an endangered species, replacing it with bulleted lists, catchy
headlines and whiz-bang special effects. But good writing remains at the
heart of good speechmaking, particularly when the intent is to inspire or
motivate audiences. If you’re among the fortunate few, you may have staff
speechwriters or communications experts to help you craft that spellbinding
speech. But most of us aren’t that lucky, which means having to face down
the terror of the blank computer screen on our own.
So what’s the key to writing a memorable speech that doesn’t lean heavily on
PowerPoint for speaker support? We talked to some of the best speechwriters
in the business – who between them have written speeches for U.S.
presidents, cabinet members and CEOs of some of the world’s largest
companies – about what it takes to write a speech that is music to the
audience’s ears.
The Research Process
One thing these pros agree on is this: A speech is only as good as the
quality of research and reflection put into it. To that end, Ken Askew, a
freelance speechwriter who has written speeches for luminaries like
President George H. W. Bush and Lee Iacocca, is constantly on the prowl for
ideas to use in speeches, whether his writing assignment is next week or
next year.
Askew’s low-tech idea file consists of a large box into which he throws
notes jotted on napkins, offbeat news stories emblematic of broader trends,
intriguing studies or statistics and clever advertisements. This work
usually pays off handsomely down the road. For example, he stumbled across a
statistic mentioning the highway with the lowest average speed in the world:
the Autobahn in Germany, which most would associate with having the fastest
speed. Although people sometimes drive at speeds exceeding 150 mph, when
there is an accident on the Autobahn – of which there are many – traffic is
backed up and idling for hours, making for the lowest average speed.
“I tore that out and threw it in a box, thinking I might be able to use it
down the road for a speech on the necessity of regulation,” Askew says.
“Good speechwriters need to be idea sponges. You can’t be too critical when
you spot something interesting. If it hooks your imagination, there’s a
reason for it, and who knows how you might be able to apply it in the
future.”
Hal Gordon, a former speechwriter for Colin Powell and the Reagan White
House, is of the same mind regarding research. “Always collect more
information than you can possibly use,” Gordon says. “It’s far better to
have a mass of information and try to boil it down to 30 minutes than to not
have enough and figure out how to pad the speech. If you have more
information than you can use, then it follows that you are selecting the
very best of that material.”
Culling only the best data, anecdotes or humor – using only one sparkling
example to support a point when you’re tempted to use two, for example – is
a key to brevity, the hallmark of good speeches. “Have you ever heard a
speech that was too short?” asks Jane Tully, president of New York-based
Tully Communications, an executive speechwriting company, in an article
written for her web site. “I doubt it. But we’ve all squirmed through
presentations that droned on well beyond the allotted time – and our most
vivid memories of those occasions have little to do with the speaker’s
message.”
If you want audiences to stay on the edge of their seats, says Tully, take a
hint from mystery writer Elmore Leonard, known for his spare but gripping
prose. How does he do it? According to Leonard, “I leave out the parts
people skip.”
One Word After Another
While elite speechwriters have varied writing habits, there is a recurring
theme: Most suggest getting your core thoughts and ideas down in some form
before putting your critic’s hat on. The key is not to edit yourself too
early in the process, lest you get stuck at the starting gate.
Askew writes his first drafts in the form of a relational database. Basic
ideas and concepts are written on large Post-It notes, placed on a
whiteboard and then connected with circles or lines. “I move the Post-its
around as I think through the speech,” Askew says. “I always include far
more than I can fit in a speech by design, which makes editing a challenge.
I usually end up pulling about 80 percent of the notes off the board.”
Like many professional speechwriters, Askew often squirms when asked by
clients to provide an outline before writing a speech. He prefers to write a
one-page speech summary, what’s known in the field as a “destination”
document. “It communicates the gestalt of the main point, the feel, tone and
what it is you are trying to achieve with the speech, or the central
metaphor you want to use,” Askew says.
David Green, president of Uncommon Knowledge, an executive speechwriting
firm in Haworth, New Jersey, compares a client asking a speechwriter for an
outline to a book publisher requesting a detailed roadmap from a novelist.
“Novelists I talk to often say they start out intending for their story to
go in one direction, but their characters wouldn’t let them go there, so
they had to go a different way,” says Green. “In the course of writing a
speech, I often take it in directions I didn’t expect.”
Although many professionals opt for a more free-flowing,
stream-of-consciousness approach in writing a first draft, some won’t move
forward until they’ve honed their first page or two to near perfection.
Capture the audience early, this thinking goes, or prepare to lose them
quickly.
“I am tortuous about the first page, super tortuous about the first
paragraph and insanely tortuous about the first sentence or two of every
speech I write,” says Askew.
Green prefers to write out an entire speech, then reduce it to a series of
talking points. He takes a cue from speech coaches, who believe speakers
should start by creating six or so summary-type sentences – essentially
one-liners – each with a compelling central point and story. Those
statements can then be threaded together into a 30-minute speech. “Good
speakers are good storytellers, and that doesn’t just mean having good
stories or anecdotes,” Green says. “It also means having a rhythm and sense
of pace in the presentation, all of which comes from good writing.”
When crafting speeches for executive clients, Marilynn Mobley, a senior vice
president for Edelman, a public relations firm in Atlanta, also writes out
her entire script word for word before creating summary statements. “The
benefit is it allows the speaker to see the whole rhythm of the speech and
the flow of it,” Mobley says. “That overview helps the speaker use the
bullet points to better capture the intended pacing and timing.”
Mobley uses a color-coding method to help ensure she has the right mix of
content in her speeches. Once she finishes an early draft, she marks each
line with a different colored marker – red might be for facts and figures,
green for anecdotes, and yellow for humor. She then spreads out the whole
speech on the floor or tapes it to a wall to allow her to scan for wide
swatches of red, green or yellow. “I’m not necessarily looking to achieve
equal balance between the different types of information, but rather to
determine whether I am going a long time just providing data or humor, for
example,” Mobley says. “I might rearrange some things, add in some more
humor, look for other ways to explain data.”
Don’t think the terror of confronting a blank computer screen is limited to
amateur or part-time speechwriters, says Green. Even veterans like himself
experience writers’ block. One key to overcoming it, he believes, is to
simply get started, letting the first draft “pour out like cheap champagne”
without being overly critical of what’s appearing on screen. “When I first
began writing, I had to make every sentence perfect before moving on to the
next,” he says. “It took me years to be able to write in a more organic,
freestyle method.” If a thought or idea occurs to you, Green suggests
getting it up on the screen somewhere, even partially formed, with the
knowledge that it will eventually get incorporated and revised in a way that
makes sense.
Green also believes a change of scenery can do wonders for freeing up mental
log-jams. “When I worked for an advertising agency in New York City, New
York, I used to tell my boss, ‘you should pay me to walk back and forth from
the subway to the office, because that’s where some of my best ideas come
from.’”
Writing for the Ear
Mobley believes one of the biggest mistakes that novice
speechwriters make is writing for the eye rather than the ear. She suggests
reading out loud everything you write, since it not only helps refine rhythm
but can unearth hidden problems. Mobley, for example, once wrote a speech
that used the phrase “in an ironic twist.” Upon speaking the line, however,
she found it something of a tongue twister. “On paper it looked fine, but
once I tried saying it, it was a different story, so I dropped it rather
than risk stumbling over it.”
In a blog written for the web site of Ragan Communications, Gordon stressed
the importance of drawing pictures with your words. “The ear processes words
more slowly than the eye,” he says. “Accordingly, drawing a picture with
words will often help the audience grasp the message that the speaker is
trying to convey.” For example, Gordon cites a famous remark associated with
President Franklin Roosevelt: “I hate war.” While the quotation is accurate,
it has diminished impact as a sound bite removed from its context.
Roosevelt’s full statement read this way:
“I have seen war. I have seen war on land and sea. I have
seen blood running from the wounded. I have seen men coughing out their
gassed lungs. I have seen the dead in the mud. I have seen cities destroyed.
I have seen children starving. I have seen the agony of mothers and wives. I
hate war.”
Says Gordon: “Simply saying ‘I hate war’ would have only been a catch
phrase. After the word picture Roosevelt drew from his own experience, no
one could doubt that his assertion, ‘I hate war,’ came from the depths of
his heart.”
Writing for the ear means capturing the way audiences speak, not how they
write, Mobley stresses. In everyday conversation, people typically use
contractions; when they write they usually don’t. “Using contractions may
not be proper writing, but it is plain speaking,” Mobley says. “We should
write like we speak.”
The key, says Laura Lee, president of OverViews, an executive speechwriting
company near Detroit, Michigan, is not to “create grandiloquent rhetoric,
but to express your own personality, passions and perspectives in ways that
those who know you best will say, ‘Yes, that’s him.’”
Avoiding the PowerPoint Trap
It’s easy to fall into the trap of using PowerPoint, the omnipresent and
user-friendly presentation design software, in a way many speakers do today:
with bulleted lists and text-heavy slides serving as the centerpiece of a
presentation. Yet because that’s what many audiences have come to expect –
speakers leaning heavily on PowerPoint as a crutch by “reading from the
screen” – it also represents a missed opportunity. Green, for one, promotes
more creative uses of speaker support as a way to help his clients’ messages
stand out from the pack.
In one 40-slide speech Green developed for a client on the value of
innovation, some 60 percent of the slides featured one-liners making a
provocative statement or question, and the rest contained optical illusions
that enforced the idea of looking at things from different perspectives. “It
allowed the speaker to create a break in the flow of his comments and create
a sense of ‘chapters’ by having these interesting visuals,” says Green.
In another speech, Green’s mission was to highlight the difference between
simplicity and complexity in product features. Rather than spelling out the
distinction in a series of snooze-inducing bullet points, Green used the
paintings of Jackson Pollack to represent complexity and those of Mark
Rothko to represent simplicity. “You want your audience to have some kind of
takeaway, and they’re not going to be able to take away an entire 30-minute
speech,” Green says. “What they’re most likely to take away is one or two
compelling ideas or good lines.”
In the Summer 2007 issue of the
Claremont Review of Books,
Diana Schaub, chairman of the political science department at Loyola College
in Maryland, argued that use of bullet points has undermined the quality of
speechmaking in the U.S. “Hierarchy may be antithetical to democracy, but it
is essential to logic,” she wrote. “The replacement of paragraphs with
bullet points indicates the democratization of logic. But the equality of
all sentences destroys the connectedness of thought. The scattershot
technique of contemporary speechmaking can bowl you over if the speaker has
sufficient force of personality, but it can’t pierce your mind or heart, and
it certainly can’t do it as written rather than spoken.”
Adds Mobley to the debate over the much-used software: “There’s a reason you
never see PowerPoint used during a eulogy.”
The Golden Rule
Whatever process you choose to research, write or revise a speech, it pays
to remember a golden rule of speechwriting: Audiences don’t want to know how
much you know, they want to know what
they can do
with the knowledge you’ve accumulated.
“The really great writers and speakers give us insight, not just ideas,”
says Mobley. “A good idea makes the audience say, ‘I never thought of that.’
But insight makes them say, I never thought of it
that way.’”
Dave Zielinski
is a freelance writer who divides his time between Wisconsin
and South Carolina.
Lesson 4 3Rules
for Capturing Audience Interest
David Green, president of Uncommon Knowledge, an executive speechwriting
company in New Jersey, offers three rules for virtually any speaking
challenge – rules he says will help any audience sit up and take notice, for
the right reasons.
Rule 1: Counter-program
The audience has expectations. If they’ve heard you before, they think they
know what to expect. If they haven’t heard you, they group you with other
keynoters or speakers they’ve heard from your industry. Green says you have
to break through their preconceptions. If everyone else is using text-heavy
PowerPoint support, consider using dramatic photos. If everyone else is
forecasting the future of your industry, focus on eye-opening lessons from
the past. If your public persona is fire-breathing, use a more “fireside”
style.
Rule 2: Speaker support should only support
You’ve seen them all. Text-flooded PowerPoint slides that look like pages of
a book. Charts dense with information, with typeface reduced to barely
readable size so it all fits on a slide.
Every time a new slide comes up, the audience stops listening to the speaker
while reading the slide. Then there are those presenters who speak straight
from their slides, adding few ad-libs or spontaneous thoughts.
People can either read the slides or listen to the speaker, but they cannot
do both simultaneously. If you are simply parroting your slides, you’ve
essentially made yourself superfluous, maybe even a nuisance. Hal Gordon, a
former speechwriter for U.S. General Colin Powell, recounts the story of
Jack Welch, former CEO of General Electric, attending a PowerPoint
presentation given by a GE staff member. The speaker was reading directly
from each slide, and finally Welch, fed up, called out, “Look, I can read as
well as you can. If this is your presentation, why don’t you just hand me
your slides and we can be done with it.”
If you must use PowerPoint, use it as an outline only to prompt your memory
and give your audience a roadmap. After all, it’s not your software giving
the speech – it’s you!
Rule 3: Play the Audience
A speech is live theater. You don’t have to entertain, but you do have to
tell a compelling story. The audience is not out to get you…usually. But
they won’t hang on your every word either, unless you lure them in.
So know your audience – and your speaking environment. The audience will
expect something different from you as a conference keynote speaker than if
you are leading a panel or having a face-to-face discussion with them. Then
use your best sense of what they want from you – and give them something
more, or something different, or something that bends their perspective.
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